Cancellation & Returns Policy

If you are a consumer you may cancel the contract within seven working days, starting the day after you have received the goods, without having to give any reason. However this period will not start before all information obligations laid down in the "Consumer Protection (Distance Selling) Regulations 2000" have been fulfilled. You may cancel by giving us notice in any of the following ways:

• By written notice sent to us by post
• By fax
• By e-mail

You must address the cancellation to:

• Fax: 0844 482 0105
• Email: helpdesk@simplyelectricals.co.uk

Should you choose to cancel the contract, you must have taken reasonable care of the goods.

Prior to the cancellation, you shall retain possession of the goods and take reasonable care of them. You must return any goods supplied at your own expense if you cancel the contract. You are under the duty to take reasonable care to see that the returned goods are received by the supplier and not damaged in transit, but in other respects your duty to take care of the goods shall cease once you send them. You will be reimbursed for all amounts you have paid within thirty days after the supplier has received your notice of cancellation.

When we receive the returned goods, We will inspect them to ensure all manuals, accessories, free items and any other components are within the returned package and that You have taken reasonable care of the goods. If we receive goods that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in their value. If the goods have missing manuals, accessories, free items or any other components, we shall charge you the cost of these missing items. These costs will be deducted from any refund that is due to you.

Unless otherwise agreed, you may not exercise the right to cancel in respect of contracts

• for the supply of goods made to your own specifications or clearly personalised or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly.
• for the supply of audio or video recordings or computer software which have been unsealed.
• for the supply of newspapers, periodicals and magazines.

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