Coronavirus (Covid-19) Customer Information
We at Simply Electricals wish to assure you we are doing everything to keep business running as normal. In order to ensure our team can keep operations running smoothly we will be running a reduced hours policy. We just ask you bear with us and we in turn promise to answer you all as fast as we possibly can. We have answered some of the frequently asked questions from our existing customers below to help guide your through your purchase with us.
Can I still place an order online for delivery?
Yes. We are following the advice of the public health authorities and are still making deliveries for online orders.
Are deliveries being delayed due to COVID-19
Many of our orders are still being completed within our normal delivery schedule. However, if any of our drivers have to self isolate then your delivery will be re-scheduled to the soonest available date.
Can I still receive delivery of parcels?
Yes. The public health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance for people to wash their hands more often than usual using soap and hot water.
Can I still receive delivery of larger items such as home appliances?
Yes. In line with Government guidance, we can now bring your delivery over the threshold subject to an on site assessment from the delivery driver. However, due to the current situation around Coronavirus we are having to adapt the service we can provide. Therefore, If you are self-isolating we won't be able to enter your house so we will have to perform a doorstep delivery.
Can your driver refuse to come into my house and install my product?
Keeping our staff and customers healthy and safe is a top priority so there may be an occasion where a driver does not feel comfortable entering your home. If this does occur you can agree to a doorstep delivery.
I'm self isolating what should I do?
Please let us know in the pre-delivery via email or phone that you’re self-isolating or do not want to come into contact with a delivery driver and we will ensure we can make arrangements around this. We won't be able to enter your home so unfortunately we won't be able to undertake any installation work. We will have to perform a doorstep delivery. You will not have to sign for delivery, instead we will take pictures of your delivery on the doorstep, helping to reduce any unnecessary contact. You might want to think about arranging your delivery for a few weeks' time when you are out of self-isolation. We recommend a minimum of 2 week.
Are you still recycling
Yes. We offer recycling services for your old washing machine, tumble dryer and dishwasher when you purchase one of these items from us. If you've chosen this service, please ensure you drain/remove the contents of your old appliance, safely disconnect from the water/electricity supply, then clean and sanitise the appliance. If your not having an appliance installed, place your appliance outside your home. We will refuse to recycle any appliance if you fail to santisty or ahdear to the above instuctions.
Is your store re-open?
No our doors are currently closed inline with goverment guidance
What is your store policy when you do re-open?
We are trialing an appointment system which will let you book a time slot and come in store to get a full demonstration of the products you are interested in purchasing. Initially it will be geared towards home cinema products. We hope to roll it out to domestic appliances also. Click here for further information.
What if I cannot get in store, can I still get a demonstration?
Yes. Along with our physical booking system, customers can book a virtual demonstration. Once an appointment is booked a member of our team will contact you to discuss your requirements, and the best and safest method to stream this to you.
Can I collect from store?
No. We are only operating a delivery service to try and contain the virus.
Can I pay online and collect?
No. All payments for store collections have to be made in store, preferbaly via contactless or chip and pin. This is to prevent fraudlent transactions which have saldly increased since the Coronavirus (Covid-19) pandemic.
If you have any concerns please do not hesitate to contact us and we will be more than happy to provide you with any information required. If anything changes, we will let you know as soon as we can.
Thank you for reading this message, our thoughts are with you and your loved ones, keep safe and keep alert.