How much is delivery?
At Simply Electricals we aim to give customers the most cost effective service possible. Our standard kerbside delivery solution is free of charge on all items to many parts of the UK mainland. However deliveries to customers located in the ULEZ / Congestion zones within London will incur a £15 delivery cost.
What are the ULEZ / Congestion Zones?
The ULEZ (Ultra Low Emissions) / Congestion Zones are an area within central London in which we are required to pay a fee for each of our delivery vans operating in these areas per day.
When is delivery?
We deliver 5 days a week Monday - Friday. Standard delivery items are normally delivered between 3 - 7 business days. Some products are available quicker, please check with our online chat service. Special order items and large appliances can take between 7 and 28 days to be delivered.
Can I have delivery to another address?
If you're a first time customer it is recommended all deliveries are made to the billing address. If you're in the process of moving to a new property or need delivery to a business address then please email after your order is place to advise. All items ordered through finance have to be delivered inside billing property address via our own delivery team.
Do you offer timed delivery?
We don't offer timed delivery slots however our shipping agent will contact you to confirm a delivery day once the item is ready to be delivered to you. On the day of the delivery you will receive an AM / PM slot from the shipping agent.
Can I delay my delivery?
Yes, if you would like to delay your delivery until a given date beyond our standard delivery service e.g. returning from holiday, you can let us know by using our online chat service or, email us quoting your order reference number. Please note we will aim to deliver as close as possible to the specified date although we cannot guarantee delivery on the requested date. Closer to the delay date we will be in contact to confirm a new date for delivery.
I've missed or unable to take delivery?
If we attempt make delivery and no one is at home or the delivery cannot be made for reasons not made clear to us prior to delivery, then we reserve the right to charge for re-delivery or a return back to our premises.
Can I cancel my delivery date or order?
We always try to accommodate delivery changes and where possible this will be free of charge. If you wish to cancel your order and it's been sent to the shipping company then a return charge will be applied.
Do you deliver to all areas?
Additional cost for delivery maybe required for delivery locations in Northern Ireland, the Channel Islands, the Isles of Scilly, the Isle of Man and postcode areas more than 120 miles from the shipping company located in Lancashire.
BN1 - 28, BT1-82, EX21-39, FK19-21, KA1-KA26, KW1-17, KY1-16, PA20-40, PA5-88, PH1-50, PL1-35, PO1-26, TN1-12, TN17-40, TQ1-14, TR1-20, TR26-27,
Below is a list of postcodes that we currently cannot deliver large TVs and appliances too.
AB1 - AB56, DD1- DD12, DT1 - DT11, HS1-9, IM1-9, IV1-56, IV63, KA27-28, KW1-17, KY1-16, PL1-35, PA1-49, PA60-78, PH42-44, PO30-41, ZE1-3, GY1-9, JE1-4, TA1-TA24, TR21-27, BFPO1-0999,
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver orders to BFPO addresses.
Do you deliver to Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man?
We ship small non bulky items to these areas. Unfortunately we are unable to deliver bulky items including large screen televisions at this time.
I’m worried the item may not fit through my door?
Please take note of package dimensions to ensure that goods can fit into the area required. Simply Electricals delivery team can only take goods to the door and cannot take goods through doors, up steps or down stairs.
If no package dimensions are found on the product page, please contact us prior to ordering so that we can get the exact dimensions. If goods cannot fit into the area where you wish and you reject the goods, a refund is available however a return charge will not be refunded.
I live up a flight of stairs. Do I need to tell you?
Yes, our delivery standard service is kerbside only. We will always make you aware when you delivery is coming so you can make suitable arrangements to take your item inside your home.
Let us know if delivery access is restricted due to:
- Parking permits
- Traffic restricted areas
- Width restricted roads
- Bus routes Low bridges
- Steps to property Building work/skips etc.
- Gravel driveways
- Upper floor deliveries with no lift (Including installation)
All deliveries will be assessed on site to ensure no risks are taken that could result in damage to product, property or personal injury.
Failed deliveries will incur an additional delivery charge if you are not present on the agreed delivery date and the actual cost of delivery will be charged to you.
My order hasn’t yet been delivered, what should I do?
The fastest way would be to contact our team on our online free chat service.
Do I have to sign for my delivery?
A signature will required upon delivery. Please ensure that someone is available at the property to sign and check the order.
I think an item maybe damaged?
All deliveries should be checked on arrival including television screens. You should ensure any damages are reported to us within 3 working days of delivery. You should not accept or sign for visibly damaged goods. If unsure, sign the delivery document as "unchecked". Do not attempt to install damaged goods as installation may invalidate your right to return.
Why have you cancelled my order and delivery?
We reserve the right not to deliver an order if we believe the address is not secure, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided.