Guarantee Information

What guarantee comes with my purchase?

Every product comes with its own manufacturers warranty. These a always displayed on the product page.

What's an exclusive guarantee?

On selected products we have exlcusive guarantees and promotional guarantees. These are offered by the manufacturer because we are independent specialist not a large chain. In addition promotion

What is it protection cover?

Once you have bought protection cover, you simply do not need to worry about paying for repairs or call out fees should your product develop a fault.

What does the protection actually cover?

Repairs or replacement costs following mechanical or electrical breakdown.

Are all costs paid for?

Yes. Call out, labour, transportation and replacement parts and VAT.

How do I make a claim?

You simply call the protection plan administrators on 01234 245900 to register a claim, opening hours are 9am – 8pm Monday to Friday and Saturday & Sundays 10am-4pm.

Who are the administrators of the scheme?

Retra - The Radio Electrical & Television Retailers Association established in 1942, serving the customers of some 1,250 member companies with over 1,800 outlets, retra ensures the highest standards of service with members agreeing and signing up to a strict Code of Practice.

Who carries out repairs?

Repairs are carried out by your local authorised service agent or product manufacturer who will be equipped and trained to provide the required service.

What if the product cannot be repaired?

If this is the case, or it is beyond economical repair the plan will cover the cost of a replacement product, matching the specification of the original product.

Who pays for any service costs?

The protection plan will cover all services costs and will pay your repairer directly; there is nothing for you to pay. Once you have taken to the cover you can be assured of complete protection.

Are there any exclusions?

Yes, but kept to a sensible minimum. Cover does not include commercial purchases, cleaning, tuning, batteries, blockages, misuse or accidental breakage and the like. Your household insurance may give you cover against accidental breakage, fire, theft, flood.

How do I purchase a protection plan?

You can purchase a protection plan by clicking on the upgrade button and clicking "Add to Basket":


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