Returns & Refunds

Changing your mind?

You can cancel your order up to 14 days after your delivery. Please ensure that you notify us of any returns within this period by email to

Any goods supplied must then be returned at your own expense, within 7 days of your notice to cancel to us at: Simply Electricals, 466, Halliwell Road, Bolton, Lancashire, BL1 8AN. Collection of items or failed deliveries will be charged at our standard returns rate per category*.

Any items returned without prior approval will be returned. You can send your item back within 14 days at your own expense, alternatively contact us for a quote.

For a full refund any item returned must not have been used and should be returned in it's original packaging.The returned item should include ALL accessories including instruction manuals, leads, remote controls, batteries, software discs and any other item sent with the product. (including any 'free' item that was part of a promotion)

Should any accessory supplied not be returned, we reserve the right to charge your credit/debit card for the full amount/value of replacement item(s).Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage.

We reserve the right to charge up to 20% of the order value if an item has been used.

* A full list of charges is available on request.

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