Returns & Refunds
How can I cancel an order?
If you unfortunately wish to cancel your order, we recommend you contact our online chat in the first instance. If however you wish to proceed without this then you need to email firstname.lastname@example.org
Can I cancel my delivery?
We always try to acccomdate delivery changes and where possible this will be free of charge. If you wish to cancel your order and it's been sent to the shipping company then a return charge will be applied.
How do I return an item?
If you've changed your mind about keeping your purchase, you can return your order up to 14 days after it was delivered. You need to email email@example.com
How much does it cost to return an item?
It varies depending on size, weight and category. We recomend you contact us on our online chat team for quotation.
Can I return something I've used?
Your item should be returned in it's original box and packaging in an unused as new condition. It should include all accessories including manuals, leads, remotes, batteries and any other item sent with the product.
I have a large product can I return it in my car
Your item should be returned using a comparative method to how it was sent. e.g. if it's a oven which has been delivered using a pallet then it needs returned in the same way. Or if it's a large screen television, it would need to be kept upright at all times. Any returning item maybe refused if this is not adhere too
I've lost an item can I still return?
Unfortunately, we cannot accept any return which has missing components.
Can I return a faulty item?
If in the unfortunate event you find an item has become faulty, you can return it for exchange or refund within 28 days from the delivery date. We reserve the right to ask that an engineer call to determine the nature of the fault.
After 28 days we will give you details to arrange service direct with the relevant manufacturer.
How long does it take to refund my order?
Once your order has been sent to refund this can take up to 5 business days to appear in your account.
Can a refund be made to a different card?
All refunds are processed back to the same card as the transction was made.