Sony 5 Year Guarantee

Sony 5 Year Guarantee with Sony Bravia TV

So your looking to purchase a Sony Bravia OLED TV from us and want to know more about the Sony guarantee that is included? Read below for full details of what products are eligible and what is inlucded. Other retailers offering 5 year guarantees are not always the same. Sony only selects key independent reatilers to run their guarantee promotion through, so it's always best checking and comparing before making a purchase.

This offer is only available on selected Sony BRAVIA TVs, purchased at a participating Independent Retailer in the United Kingdom as from 1st August 2019. The attached Sony Terms and Conditions for 5-Year Guarantee apply.

Product Range:

Eligible BRAVIA TV models as set forth in the Sony Terms and Conditions for 5-Year Guarantee come with a 5-Year Guarantee; the 5-Year Guarantee is applicable for the eligible BRAVIA TV models and their unique serial number.


There is no registration required to activate your 5 year guarantee, however if you would like to obtain a personalised certificate, please call the Customer Information Centre (9am – 6pm, Monday to Friday) on 0207 365 2810 (UK). You will be required to provide the following details: BRAVIA TV model, serial number, date of purchase and your personal contact details such as name, address (mandatory) and valid email (optional). If you provide an email address please state if you also would like to receive your certificate via email.

The personalisation of your certificate might take up to 30 days. If you don’t receive it within this time period please call the Customer Information Centre using the above contact details.

Provided that no exclusions or limitations apply as set forth in the attached Sony Terms and Conditions for 5-Year Guarantee, claims will be accepted under this 5-Year Guarantee even if you do not personalise the certificate. This 5-Year Guarantee has already been registered. In the event that you wish to make a claim, you will be required to provide the proof of purchase regarding your BRAVIA TV, the product model and serial number.

How to contact us:

In case your BRAVIA TV requires service attention, please contact your supplying retailer who will be able to arrange or advise you how to get a repair carried out under the terms of this 5-Year Guarantee.

Alternatively, you can call our Customer Information Centre or e-mail us using the contact details referred to on our website: (Select your country or region/ Support/ Contact Us/ Get support contact). Our Customer Service Department will provide you with full instructions and reasonable assistance for making claims under this 5-Year Guarantee.


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